We understand that adopting a new technology can be a daunting task. That’s why we offer a white-glove onboarding experience that is designed to make the transition as smooth and seamless as possible.

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A Dedicated Onboarding Team

When you partner with MindLab, you will be assigned a dedicated onboarding team that will be with you every step of the way. Your team will include:
  • An Account Manager: Your primary point of contact for all things related to your account.
  • A Solutions Architect: A technical expert who will help you to design and configure your MindLab solution.
  • A Customer Success Manager: A dedicated resource who will help you to get the most out of the MindLab platform.

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A Proven Process

Our onboarding process is designed to get you up and running as quickly as possible.
  1. Discovery: We start with a deep dive into your business objectives and workflows.
  2. Design: We work with you to design a solution that is tailored to your specific needs.
  3. Implementation: We handle all the technical aspects of the implementation, so you can focus on your business.
  4. Training: We provide comprehensive training to ensure that your team is comfortable and confident using the platform.
  5. Launch: We work with you to ensure a successful launch, with minimal disruption to your operations.